Statement
The privacy and security of personal information are critically important to us. Lather & Dab is committed to protecting your privacy and will never disclose your personal details. You have rights and choices when it comes to how your personal data is collected, stored, used, and shared. So this policy aims to outline the storage and use of any data collected by Lather & Dab.
Which Data?
Depending on the types of interaction you have with Lather & Dab we could, for different purposes, hold the following data of yours:
Term
Using our products
We use the information you provide to inform you about the progress of your order, take payment, contact you regarding complaints or returns, and send you further information with your permission.
Correspondence about customer inquiries: At this point, no personal details need to be shared with Lather & Dab. Correspondence will be left active on the relevant platform until a purchase is made, upon which personal information will be collected. However, the relevant platform provider may hold any correspondence under their privacy policy.
Data is stored within the IONIS checkout process on our site. You can read the IONIS privacy policy here: www.ionos.co.uk/terms-gtc/privacy-policy/
Your data will not be shared with anyone other than for legal requirements, eg; HMRC or the Police.
Your rights
Right of access: You can request a copy of any information we have stored for you. This will be sent via email to a designated address.
Right to data portability: Any data you request from us will be provided in an easily readable format legible to yourself, a designated third party, or a controller.
Right to rectification: You are entitled to have any of your data corrected should that be required or should any data be incomplete. You can alter details in your account if you have created one. You can also email us, and our staff will make sure to change the data.
Right to erasure: You are entitled to delete any personal data processed by Lather & Dab at any time except for the following situations.
If you wish to delete personal data, please email us, and we will try to get this done as quickly as possible.
Right to restriction of processing: You can request that Lather & Dab stop using your personal data. So long as one of the following are accurate.
Right to file a complaint with a supervisory authority: If you believe that Lather & Dab is processing your personal data incorrectly, please get in touch with us: Contact us here.
Alternatively, you are entitled to file a complaint with a regulatory authority.
Third Parties
Below is a list of third parties who deliver services to Lather & Dab, allowing us to communicate and provide products and services directly to you, the customer. When speaking or making transactions with us, please be aware of their privacy policies which are at their discretion.
Other than the companies listed below, your data will not be shared with anyone other than for legal requirements, e.g., HMRC or the Police.
PayPal (transaction payments): www.paypal.com/uk/webapps/mpp/ua/privacy-full
Facebook/Messenger/Instagram (should you communicate with us this way) :
www.facebook.com/about/privacy/update
Craftybase (order processing and customer relations) :
www.craftybase.com/legal/privacy
Ionos (shop front-end hosts) :
www.ionos.co.uk/terms-gtc/privacy-policy/
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