Contact Information
Lather & Dab
Wolverhampton, West Midlands, United Kingdom. WV10 0RF
Pricing
At Lather & Dab, we believe in providing our customers with transparent and affordable pricing. All prices are displayed in British Pound Sterling and exclude postage fees, which are calculated to cover only relevant costs, ensuring that you get the best value for your money.
Please note that due to the varying costs of our materials and packaging, we reserve the right to adjust our prices without prior notice. However, any orders that have already been placed and paid for in full will not be affected by these changes.
It is important to note that the prices displayed at checkout are considered correct. During the checkout process, you will be able to see the total price, including any applicable fees, taxes, and shipping costs, and choose your preferred payment method.
We may need to adjust our pricing due to factors beyond our control, such as changes in material costs or amended tax rates. If there are any changes to tax rates, we will adjust our prices accordingly. We also reserve the right to correct any printing or typing errors that may occur.
At Lather & Dab, we strive to provide high-quality handmade products at fair prices, and we are committed to being transparent with our customers about any possible pricing changes.
Conditions of sale
At Lather & Dab, we aim to provide fast and efficient order fulfilment to all our customers. Once we receive your order and payment, we will fulfil and dispatch it within the specified timescales.
If you have any specific requirements for your order, such as sending it directly to an individual as a gift, please let us know before making your purchase. We are happy to accommodate any special instructions and make sure your order is delivered exactly as you need it to be.
Please feel free to contact us to discuss your specific needs or if you have any questions regarding your order. Our team is always here to help and ensure that your order is fulfilled to your satisfaction.
Product descriptions
At Lather & Dab, we take pride in accurately describing our products. However, due to the handmade nature of our products, there may be slight variations in product colour, packaging design, or specification.
We strive to ensure that all information is correct at the time of publishing. In the event of errors or supplier changes, we reserve the right to make changes to our listings.
Our commitment to transparency and high-quality products is our top priority. If you have any questions about our products or pricing, please do not hesitate to contact us. Our team at Lather & Dab is always here to help and ensure that you are completely satisfied with your purchase.
Payments
Here at Lather & Dab, we offer a convenient checkout function through our INIOS shop. We kindly request that all purchases are made through our website to ensure secure transactions.
We use PayPal to handle all payments, including bank transfers and credit or debit cards. For more information on PayPal's terms and legal agreements, please visit their website at www.paypal.com
If a refund is necessary for any reason, please note that it may take up to 5-10 days before the refund is processed and the money is returned to your account.
At Lather & Dab, we prioritize the security and privacy of our customers' information. If you have any questions or concerns about payments or refunds, please do not hesitate to contact us. Our team is always here to assist you in any way possible.
Postage and packing
At Lather & Dab, we use Evri for our shipping needs. Shipping is offered as a supplementary service and is subject to company service levels. For more information on Evri service details, pricing, and package tracking, please visit their website at www.evri.com
Postage is calculated on an individual basis in line with Evri charges. Shipping prices may vary depending on the recipient's location, which is out of our control. However, we strive to offer delivery options that are both affordable and reliable.
If you would like to explore other delivery options or have any questions about shipping, please do not hesitate to contact us before placing your order. Our team is always here to help and ensure that you have a seamless shopping experience with us at Lather & Dab.
Undelivered / returned packages
At Lather & Dab, we kindly request that our customers provide the correct postal address, including the postcode, in full at the time of order. If you are using a company address, please ensure that you include the company name with the recipient's name to avoid any potential delivery issues.
In the event that a product needs to be returned, the customer is responsible for covering the cost of postage, unless the product is faulty or damaged upon delivery.
If you would like us to re-send your order, please note that there will be an additional postage payment required. Alternatively, you can request a refund if you decide not to have your parcel resent. We will refund the cost of the products only, except for the actual fee we've incurred for shipping.
If you have any questions or concerns regarding your delivery or the return of a product, please do not hesitate to contact us. Our team is always happy to help and ensure that you have a positive shopping experience with us at Lather & Dab.
Dispatch of orders
At Lather & Dab, we make every effort to process and dispatch your order within 2-3 working days. However, please note that dispatch times may vary depending on the volume of orders received, especially during peak seasons. We encourage you to visit our Shipping & Delivery page for more information on expected dispatch times and delivery delays.
Orders placed during weekends or bank holidays will be processed on the following working day, usually Monday or Tuesday.
We use Evri postal services to dispatch all orders and estimate that most deliveries are made within 3-5 working days. Please note that while we aim to provide timely deliveries, we cannot guarantee specific delivery dates or times, and we accept no liability for losses incurred due to delivery errors or delays.
If you would like to track your order, please contact us before placing it, and we will arrange it for you.
Delivery times
At Lather & Dab, we strive to dispatch your order as quickly as possible, usually within 2-3 working days. We estimate that most orders are delivered within 5-7 working days, although there may be a delay outside of our control. If you are experiencing a delay in receiving your order, please check with your neighbours or in the usual places your delivery person leaves parcels. If you still haven't received your parcel, please contact us, and we will check on the delivery for you.
Please note that we use the delivery services of Evri, and by ordering from our website, you accept that you may need to communicate with Evri directly to redirect your parcel if you are away from the delivery address.
Changes to order
Thank you for choosing Lather & Dab! If you have any questions or concerns about your order, please don't hesitate to contact us. We strive to provide excellent customer service and will do our best to assist you promptly.
Please note that once an order has been placed and processed, we cannot add or combine it with additional orders. We kindly ask that you double-check your order before submitting it to ensure that all details are correct.
If you notice a spelling mistake in the delivery address before your order is shipped, please let us know as soon as possible, and we will make the necessary corrections.
It is the customer's responsibility to provide an accurate and complete postal address at the time of checkout. We hold no responsibility for any delivery issues caused by an incorrect or incomplete address.
We appreciate your understanding and cooperation in ensuring a smooth and hassle-free ordering process. Please feel free to contact us if you have any questions or concerns. We are always here to help.
Delivery times
At Lather & Dab, we make it our priority to ship your order as quickly as possible, with an estimated delivery time of 5-7 working days depending on your selected delivery options. Please note that while we strive to provide excellent customer service, unforeseen delays beyond our control may sometimes occur.
If your order has not been received within five working days, we kindly ask that you first check with your neighbours and in common delivery areas, such as sheds or behind bins, before contacting us. However, if your parcel still hasn't arrived, please don't hesitate to get in touch with us so that we can check on your delivery status.
Please be aware that by placing an order with us, you acknowledge that we use the services of Evri for shipping. Occasionally, this may require you to communicate directly with Evri for redirecting your parcel if you're not at the delivery address.
Suitability of purpose
At Lather & Dab, we are committed to providing high-quality products to our customers. However, it is important to note that the customer is responsible for using our products with discretion and following the instructions provided.
We cannot accept responsibility for any misuse of our products or damage to goods arising from incorrect storage or use by the customer. Therefore, we strongly recommend that you read and follow all instructions and warnings before using any of our products.
In addition, we cannot accept liability for any loss or consequential damage that may result from the use of our products. This includes any adverse reactions or allergies that may occur due to the use of our products. It is the customer's responsibility to check the ingredients for any known allergies before using or gifting any of our products.
We take great care to ensure that our products are safe and effective, but we cannot guarantee their suitability for any specific purpose or use. Therefore, the customer assumes all responsibility for the suitability of our products for their intended use.
If you have any questions or concerns about the suitability of our products, please do not hesitate to contact us. Our customer service team is always happy to assist you and answer any questions you may have.
Product storage
At Lather & Dab, we take great care to ensure that our handmade cosmetics are of the highest quality when they are dispatched to our customers. However, proper storage of our products is crucial to ensure that they maintain their integrity and effectiveness.
We recommend that our products are stored in a cool, dark place, away from direct sunlight or other conditions that may cause degradation. Storing our products on windowsills, for example, is not recommended as this exposes them to direct sunlight, which can reduce their potency and effectiveness over time.
Please note that we cannot be held responsible for any deterioration in the quality of our products resulting from incorrect storage conditions on the part of the customer, such as exposure to direct sunlight, frost, humidity or heat.
To minimise the risk of external contamination and maintain the quality of our products, we strongly advise using clean hands or a clean spatula to remove the product from its jar. This helps to prevent bacteria and other harmful contaminants from entering the product and compromising its integrity.
By following these simple guidelines for product storage, you can ensure that your Lather & Dab cosmetics continue to provide the best results for your skin and hair.
Health & Safety
At Lather & Dab, we take health and safety seriously, and we want our customers to be fully aware of the potential risks associated with using our products. It is the responsibility of the customer to use our products with discretion and check with a professional if necessary. We do not accept any liability for the misuse of our products.
We use natural ingredients, including essential oils, in our products, which can cause sensitivity in some individuals. While we take all possible precautions to ensure our products are safe for use, we cannot guarantee that our products will be suitable for everyone. Therefore, it is recommended that customers conduct a patch test before using our products and cease use immediately if any adverse reactions occur.
If you are pregnant or on medication, we advise you to consult with your GP before using our products, as some essential oils are not recommended during pregnancy or in combination with certain medications.
We take every possible step to ensure our products are safe for use, but we cannot be held responsible for any adverse reactions resulting from the use of our products. Therefore, customers are encouraged to use our products with discretion and at their own risk.
Lastly, to minimize the risk of contamination, we recommend using clean hands or a clean spatula to remove our products from the jar, and customers should store our products in a cool, dark place to avoid exposure to direct sunlight or extreme temperatures, which may affect the quality of the product..
Disclaimer
All data, facts, and references on our website are provided for informational purposes only and are not intended to diagnose, prescribe, or replace the advice of professionals. By purchasing, gifting, or using our products, you accept the responsibility of consulting with appropriate professionals to ensure that the use of our products does not interfere with any drugs or medical conditions.
Moreover, by purchasing, gifting, or using our products, you acknowledge that it is your responsibility to check for any known allergies against the ingredients used in our products. If you need more information about our ingredients before purchasing, please do not hesitate to contact us.
Lather & Dab does not accept responsibility for any misuse of information or products. Therefore, we advise our customers to use our products with discretion and to seek professional advice if in doubt. Finally, please note that any natural ingredients, especially essential oils, may still cause sensitivity in some individuals, and we cannot be held responsible for such occurrences.
Privacy
At Lather & Dab, we understand the importance of your privacy. We are committed to protecting the personal information you provide to us. Our privacy policy explains why and how we collect, use, and store your data, and provides details on your privacy rights.
You can access our privacy policy here.
We collect personal information such as your name, email address, and shipping address to fulfil your order and to provide you with the best possible customer experience. We do not sell or share your personal information with third parties for marketing purposes.
We use cookies and similar technologies to provide you with a personalized website experience, to understand how you interact with our website, and to improve our website's functionality. You can manage your cookie preferences through your browser settings.
If you have any questions or concerns about your privacy, please contact us. We will be happy to provide you with more information or address any concerns you may have.
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