Delivery service
We currently ship with EVRI delivery company and expect your orders to be delivered safely and efficiently. Our shipping policy is simple and straightforward. We offer shipping to all UK destinations, with an estimated delivery time of 3-5 business days. Unfortunately, due to cosmetic guidance, we are not able to ship internationally at this time.
If you prefer to use Royal Mail for your delivery, simply contact us before placing your order and we will do our best to accommodate your request.
Dispatch of orders
At our online store, we understand the importance of receiving your orders quickly and efficiently. That's why we prioritize the dispatch of your items within 2-3 business days of receiving your order, but often we can ship quicker than this. We know that often time is of the essence, which is why we work hard to ensure your orders are fulfilled and shipped as soon as possible. Rest assured, our team is working tirelessly to get your orders dispatched in a timely manner
Please note that any orders placed over the weekend or during bank holidays will be processed on the next working day. We believe in complete transparency with our customers
and you will receive notifications as we process and ship your order.
At our online store, we value your satisfaction above all else. We understand that you rely on us to deliver your orders in a prompt and efficient manner, and we take that responsibility very seriously. That's why we are committed to providing you with the best possible service, every step of the way.
So, whether you're looking for a last-minute gift, or need a product for an upcoming event, you can trust us to deliver your orders quickly and efficiently. Shop with confidence knowing that your items will be dispatched within 2-3 business days and that we're always here to help if you have any questions or concerns.
Delivery times
At our online store, we're committed to providing our customers with the best possible service, which includes reliable and timely delivery of their orders. That's why we use Evri delivery for all orders within the UK.
Their estimated delivery time for orders within the UK is 2-3 business days, although please note that this is not a guaranteed timeframe. While we do everything, we can to dispatch your orders promptly, we want to be clear that once an order leaves our facility, we have no control over the delivery timings.
We understand that timely delivery is important to our customers, and we want to assure you that we take this responsibility seriously. If you require an alternative shipping method, such as a tracked or fast delivery please contact us before placing your order.
At our online store, we believe in complete transparency with our customers. That's why we want to be upfront about the fact that we have no control over delivery timings once an order has left our facility. However, we will always do everything in our power to ensure that your order is dispatched promptly and arrives within the estimated timeframe.
If you have any questions or concerns about delivery times or any other aspect of your order, please don't hesitate to contact us.
Undelivered / returned packages
We take pride in providing our customers with high-quality products and exceptional customer service. We understand that accurate and complete address information is crucial to ensure the successful delivery of your order.
It is the customer's responsibility to provide the correct postal address, including the full postcode, at the time of placing the order. When the delivery address is a company address, please ensure to include the company name along with the recipient's name.
If, for any reason, your order is undelivered or returned to us by postal services, we reserve the right to charge you for the costs we may incur for the return delivery. If you would like us to re-send the order, please note that we will require additional postage payment for the second delivery.
If you decide not to have your parcel resent, you can request a refund. However, please keep in mind that we will refund the cost of the products only, minus the actual fee we've incurred for the shipping.
We understand that delivery issues can be frustrating, and we are committed to resolving them as quickly as possible. If you require assistance regarding delivery, please get in touch with us as soon as possible. We will do our best to look into the whereabouts of your parcel and provide you with information on what to do next.
Please note that we can only re-send items or issue refunds for lost parcels at least 15 working days after placing your order has passed. We do not accept responsibility for loss or other consequences caused by delivery delays.
We appreciate your cooperation and understanding in ensuring the successful delivery of your order. If you have any further questions or concerns, please do not hesitate to contact us.
Environmental Impact
We believe that all businesses have a responsibility to minimize their environmental impact. That's why we're committed to doing our part to protect the environment and reduce waste.
One of the ways we do this is by minimizing our use of packaging materials. Whenever possible, we reuse packaging materials that we receive from our suppliers, such as boxes and packing materials. This helps to reduce waste and minimize our environmental impact.
In addition, we use recyclable materials whenever possible for the packaging of our customers' orders. We ask that our customers help us in our mission to reduce waste by either reusing our packaging materials or recycling them in accordance with their local council recycling policy. For many, this simply means placing the materials in their council-provided recycle bins.
We believe that small actions can make a big difference when it comes to protecting the environment. By reusing and recycling our packaging materials, we're doing our part to reduce waste and minimize our environmental impact. We're proud to offer our customers an eco-friendly shopping experience, and we hope that our efforts will inspire others to do their part to protect the planet.
Thank you for supporting our commitment to sustainability. If you have any questions about our environmental practices or our products, please don't hesitate to contact us.
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